1.0 PRODUCT DEFECTS
In accordance with your rights under the Australian Consumer Law, where you have purchased a product from us and it has a minor fault, we will provide you with a replacement or refund. Where the product has a major defect we will provide you with a refund.
If you are concerned that a product you have received from us is faulty, please contact us as soon as possible at:
PH: (08) 8300 2700
This policy does not affect your rights under the Australian Consumer Law.
2.0 CHANGE OF MIND
You must send your unopened product back to us within 14 days of receiving your order along with your purchase confirmation/receipt to be eligible for a refund.
Due to the nature of our products, we only accept returns of products that are unopened, sealed and resalable. To be eligible for a return, your item must be unused and in the same condition that you received it. This includes the product’s original packaging. If you have opened your products, due to our food health and safety obligations, we cannot accept a return if you change your mind.
We will not refund the initial order’s shipping cost and the shipping of your return is at your own cost.
If 14 days have gone by since your purchase, we will not offer you a refund or exchange if you have simply changed your mind.
There are some circumstances where we will only provide you with a partial refund. This will include where the product is not in its original condition, is damaged or is not in a resalable form. We retain discretion to determine when a partial refund is to be provided.
We do not offer refunds or exchanges on sale items unless the product is faulty.
Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved or entitled to a refund in accordance with your consumer rights, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 business days.
4.0 LATE OR MISSING REFUNDS
If you haven’t received a refund yet, confirm with your bank in the first instance as there may be delays in how they process payments. Then contact your bank or credit card provider, as it may take some time before your refund is processed.
To return your product, mail your product to:
Nature's Lane (C/O Maicap Unit Trust Pty Ltd)
2 – 16 Market Lane
Pooraka SA 5095
Except where your product is defective, you will be responsible for paying for your own shipping costs for returning your product. Where you are returning a product for change of mind, shipping costs are non-refundable and we will deduct the cost of any shipping from your refund. We do not accept any liability or responsibility for the shipping associated with the return of products.
Where your product is faulty or defective, we will be responsible for the shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.